RETURNS / EXCHANGES POLICY
We offer a satisfaction guarantee. If for any reason you are unhappy with a product that has been purchased on our web site (www.masklean.com) or want an exchange, we will gladly offer a return or an exchange within 30 days of your receipt of purchase.
MARKETPLACE PURCHASES (Amazon, eBay, Walmart, etc)
If the product was offered by us (not by other unauthorized sellers), we will be happy to offer a return or an exchange. Sometimes unauthorized sellers (drop shippers) may offer our products and we are not responsible for returns of purchases from these unauthorized sellers.
PURCHASES FROM UNAUTHORIZED VENDORS (including drop shippers)
We do not authorize drop shippers and we make our best efforts to remove their unauthorized listings from Marketplaces. However, removing them is not inside our control. We are not responsible for a return or an exchange of the products you purchased from drop-shippers. We advise that you always purchase from our website or authorized channels only.
We are not responsible for the counterfeit products. We recommend that you always purchase from our website or authorized channels only.
If you purchased a product on masklean.com, you can simply forward the order confirmation email to firstname.lastname@example.org with a return/exchange reason, or provide your order ID with a return/exchange reason.
If you purchased a product from Marketplaces, email us at email@example.com with the following information:
● Your Name
● Order ID
● Shipping Address
● Reason for the Return/Exchange
Upon verification of your order, we will send you a confirmation email with return/exchange instructions.